Refund & Service Policy

If you receive a meal that is damaged, incorrect, or does not meet our quality standards, please contact us within 24 hours of delivery at info@preplifenutrition.com with a description of the issue. At our discretion, we will arrange a replacement meal on your next scheduled delivery. Photo documentation of the issue may be requested.

• Incorrect meal delivered (wrong dish)
• Meal arrived in a damaged or compromised container
• Significant quality concern reported promptly within the 24-hour window

• Personal taste preferences
• Changes of mind after delivery
• Issues reported more than 24 hours after delivery
• Meals that have been partially or fully consumed

We are committed to consistent, high-quality service. However, clients who repeatedly request meal replacements — regardless of stated reason — may be reviewed on a case-by-case basis. Consistent service complaints may result in a formal review of the client relationship and, in rare circumstances, may lead to termination of service. We reserve the right to discontinue service to any client at our discretion with reasonable notice.

If a delivery attempt fails due to an incorrect address provided by the client, or if no one is available and no safe drop location was specified, the order is considered fulfilled. Replacement meals will not be issued for missed deliveries resulting from client error.

For questions about this policy or to report an issue with your order, please contact us: