Refund & Service Policy

Your Rights & Service Concerns

These service rules do not limit rights or remedies that cannot lawfully be excluded, including applicable payment-dispute rights. Contact us promptly about non-delivery, an incorrect charge, merchant error, or a food-safety concern so we can investigate. The ordinary 24-hour reporting window, replacement-only approach, cancellation cutoff, and client-error delivery rules do not override remedies required by law. A complaint or honest low rating does not by itself disqualify a valid claim. Do not eat food you believe is unsafe; seek appropriate medical care when needed.

If you receive a meal that is damaged, incorrect, or does not meet our quality standards, please contact us within 24 hours of delivery at hello@preplifenutrition.com with a description of the issue. At our discretion, we will arrange a replacement meal on your next scheduled delivery. Photo documentation of the issue may be requested.

• Incorrect meal delivered (wrong dish)
• Meal arrived in a damaged or compromised container
• Significant quality concern reported promptly within the 24-hour window

• Personal taste preferences
• Changes of mind after delivery
• Issues reported more than 24 hours after delivery
• Meals that have been partially or fully consumed

We are committed to consistent, high-quality service. Repeated service issues may be reviewed on a case-by-case basis to understand and address their cause. Any decision to discontinue future service will be based on legitimate business reasons and reasonable notice where appropriate, not merely an honest complaint or low rating. Such a review does not remove a valid claim or rights that cannot lawfully be excluded.

If a delivery attempt fails due to an incorrect address provided by the client, or if no one is available and no safe drop location was specified, the order is considered fulfilled. Replacement meals will not be issued for missed deliveries resulting from client error.

This page describes our meal-order service policy. For a gift-card balance, redemption problem, or payment discrepancy, contact us with your order reference; do not send a full payment-card number. Gift-card expiration, cash redemption, and refunds depend on the applicable card terms and law, and are not established by this meal-replacement policy.

Purchases made through the external Make Wellness peptides and supplements shop follow that seller's cancellation, return, shipping, and refund policies. Our perishable-meal replacement rules do not apply to those purchases. Review the seller's terms and contact the seller for an external-shop order issue.

For questions about this policy or to report an issue with your order, please contact us: